SASSA Hiring Call Centre Agents for 2025 : SASSA has announced an urgent recruitment drive for Call Centre Agents for employment in 2025. This opportunity is ideal for individuals passionate about public service and eager to contribute to ensuring social security reaches every South African in need.
Position Overview SASSA invites applications for the role of Call Centre Agent at its Head Office in Pretoria. This is a permanent position offering a salary ranging from R202,233 to R235,611 per annum, excluding benefits. The application deadline is 07 January 2025, and the official reference number for the vacancy is SAS 12/12/2024-18.
Key Responsibilities The primary duty of the Call Centre Agent will be to manage both inbound and outbound calls, assisting clients with inquiries related to social grants. Agents will be expected to follow up on client queries, ensure service satisfaction, and log all cases in the Integrated Customer Care Application for tracking and resolution.
In cases where issues are complex or require specialized assistance, agents will escalate them to the relevant departments. Problem-solving is a core aspect of the role, involving investigating concerns, providing prompt and accurate information, and collaborating with internal teams to resolve client issues effectively. Maintaining up-to-date client records in the system is essential to ensuring quality service delivery.
Agents will also be responsible for tracking and monitoring requests referred to other departments, ensuring timely feedback and resolution. Handling email correspondence with professionalism, attention to detail, and efficiency is crucial. Additionally, they will educate clients about SASSA processes, eligibility criteria, and relevant policies, while also directing calls to specialized officials when necessary.
Minimum Requirements To qualify for this position, applicants must have a Senior Certificate (NQF Level 4) or an equivalent qualification. Basic computer literacy is a prerequisite, as candidates will be required to work with digital systems that store client data.
Experience in a customer service or call centre environment of 0-1 years is desirable, and familiarity with the SOCPEN system will be an advantage. Knowledge of relevant legislation, including the Social Assistance Act and the SASSA Act, is essential, along with an understanding of organizational procedures in the context of social assistance.
Why Join SASSA? A career at SASSA is more than just a job-it is an opportunity to make a meaningful impact on the lives of vulnerable South Africans. Employees gain valuable experience in the public sector and customer service, paving the way for long-term career growth.
SASSA fosters a supportive work environment that prioritizes client welfare. As a permanent position, this role offers job security, benefits, and a strong foundation for career development, making it an excellent opportunity for recent graduates committed to public service.
Application Process Interested candidates must submit their applications in person at the SASSA Head Office, located at 501 Prodinsa Building, Corner Steve Biko and Pretorius Street, Pretoria, 0083.
For further assistance, applicants may contact Ms. Phindile Mathevula. The deadline for application submissions is strictly 07 January 2025.
About SASSA SASSA plays a crucial role in South Africa’s social welfare system by administering social grants to eligible individuals. These grants include child support, disability, and old age grants, among others.
As a Call Centre Agent, you will be at the frontline of service delivery, ensuring accurate information reaches those in need, thereby enhancing the dignity and livelihood of millions of South Africans.
Conclusion Being a SASSA Call Centre Agent is more than just an occupation-it is an opportunity to create a positive impact. If you are seeking a fulfilling career that offers both professional growth and public service contribution, this role is perfect for you!
